Guest Room Feedback
Dear Members and Guests,

I hope you enjoyed your stay and took advantage of all we have to offer, including our restaurants, athletic facilities and our beautiful library.

The Club is fortunate to have a fine staff whose aim is to make the Club what many Members call their "home away from home."

The Yale Club Of New York City continually monitors the quality of services that we provide to our members, always searching for new ways to improve our member satisfaction and service. This process involves defining and re-defining ideas to better serve the traveling member. We encourage feedback and invite all past, present and future members to assists us in making your future stays even more comfortable by sharing your ideas and suggestions.

I would be grateful to have whatever comments you care to make, whether on improving our service or adding to service we already offer. Thank you for your time. We look forward to seeing you again in the future.

Sincerely,
John B. Musto ’91
President


Please rate your experience based upon your expectations using the scale below:  Excellent, Good, Average, Below average and Poor.
Member Name / Guest Name
Account Number
Email:
Telephone Number.
Arrival Date
Room Number.
FRONT DESK
Phone answered within 4 rings. You were treated with respect, courtesy, and all your needs were satisfied.
Did you find our staff to be knowledgeable and friendly?
Did you find the Front Desk staff professional?
Did our staff efficiently handle any concerns/requests?
Courteously greeted at front desk.
How was your check-in process?
Bellmen services timely and efficient during your stay.
The check-out process was timely and efficient.
I received a complete and accurate bill.
Comments / Suggestions.
GUEST ROOM
My room was clean and comfortable.
My room was furnished appropriately.
My bed and bedding were comfortable.
Housekeeping staff was friendly and reliable.
Overall decor was attractive and pleasing.
The room maintained a comfortable temperature; controls were easy to use.
The TV was operating properly and remote was easy to use.
Phone was adequate for personal or business needs.
Quality of room service.
Room amenities/supplies.
Comments / Suggestions.
FOOD & BEVERAGE
Where did you dine or have beverage services? Please check all that apply.
You were immediately greeted in a friendly manner.
Food was appetizing and prepared in an attractive fashion.
Menu variety was suitable for the dining occasion.
Meal service was paced to your needs.
Promptness of service in restaurants.
Quality of service in restaurants.
Waiter was helpful and responsive.
Special requests were handled graciously.
How do you rate the price you paid for your overall meal or beverage experience?
Comments / Suggestions.
OVERALL EXPERIENCE
Did you have any problems during your stay?
Was the problem resolved?
If yes, how did the staff measure against your expectations?
What was the nature of your problem?
Thank you for submitting your feedback!  We appreciate your comments.

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